Break/Fix
SERVICE DESK (BUSINESS HOURS)*device charges also apply
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Helpdesk access during business hours
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Response targets agreed in your plan
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Remote support as required
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Out-of-hours work quoted when required
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Free initial consultation
Essentials
SERVICE DESK (BUSINESS HOURS)*device charges also apply
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Automated system monitoring
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Remote support during business hours
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Software Patch Management
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Centrally Managed Antivirus
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Help Desk Access
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Monthly service reports
Professional
SERVICE DESK (AGREED HOURS)*device charges also apply
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Everything in Essentials
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Remote support during agreed service hours
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On-site support included where the plan covers it
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Asset management reporting
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Dark web monitoring
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Simulated phishing
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Bi-annual technology meetings
Enterprise
SERVICE DESK (AGREED HOURS)*device charges also apply
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Everything in Professional
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Remote support during agreed service hours
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On-site support included where the plan covers it
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User awareness training
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Vulnerability scans
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Penetration testing available as a separately scoped service
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Quarterly technology meetings
Pricing Calculator
On-boarding Charges
When you begin using our services, there is a one-time on-boarding fee that covers the setup and integration of your infrastructure with our systems and processes. This fee is typically equivalent to one month of service, but it may be higher for larger or more complex systems. It includes the costs of resources such as software, licences, and the time and effort required to get you up and running with our services. The purpose of the on-boarding fee is to offset the initial expenses associated with taking on a new client and ensure that we are compensated for the time and effort invested in setting up your services.
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Getting Started
To get started, we assess the current environment, set up the agreed management and security tools, document essential systems and confirm how requests will be handled. Any onboarding fee, monthly service fee and project work is set out clearly in the proposal before work begins.
The ongoing service can include automated monitoring, proactive maintenance, user support and cyber security measures according to the selected plan. Service hours, response targets and any exclusions are agreed in writing rather than implied by a package name.
FAQs
For each “endpoint” (a workstation or server) we manage, there are associated software and costs to support that device. This enables us to provide asset management, warranty management and device control.
The per-user cost is allocated to support your users on our local service desk. Many organisations have a different number of devices in relation to the number of users, e.g. desktop, tablet, laptop etc.
The minimum contract term is 3 months, but we also offer 12, 24 and 36 month term options.
We do not charge additionally for call outs, unless the call out is not covered by your plan.
There are no additional charges for workstation setups.
For organisations under 10 users, we do not charge for setup or onboarding.
A complete managed phone system from £34.95 a month
Two users, a UK business number, inclusive UK calls and the NetGenius Voice mobile app—configured and supported by our Devon team.