Break/Fix
SERVICE DESK (8:00 - 5:00)*device charges also apply
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Access to Helpdesk 5 days a week
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Guaranteed response times
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Paid Remote support
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Paid out of hours support
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Free initial consultation
Essentials
SERVICE DESK (8:00 - 5:00)*device charges also apply
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24x7 System Monitoring
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Unlimited Remote Support (Business Hours)
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Software Patch Management
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Centrally Managed Antivirus
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Help Desk Access
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Remote support
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Monthly exceutive reports
Professional
SERVICE DESK (24/5 - SLA BUSINESS HOURS)*device charges also apply
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+Essentials
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Unlimited Remote Support 24/5
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Unlimited On-Site Support (Business Hours)
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Asset management reporting
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Dark web monitoring
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Simulated phishing
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Bi-annual technology meetings
Enterprise
SERVICE DESK (24/7 - SLA 24/5)*device charges also apply
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+Pro
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Unlimited Remote Support 24/7
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Unlimited On-Site Support 24/7
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User awareness training
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Vulnerability scans
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Penetration testing
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Quarterly technology meetings
Pricing Calculator
On-boarding Charges
When you begin using our services, there is a one-time on-boarding fee that covers the setup and integration of your infrastructure with our systems and processes. This fee is typically equivalent to one month of service, but it may be higher for larger or more complex systems. It includes the costs of resources such as software, licenses, and the time and effort required to get you up and running with our services. The purpose of the on-boarding fee is to offset the initial expenses associated with taking on a new client and ensure that we are compensated for the time and effort invested in setting up your services.
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Getting Started
To get started with our managed IT services, we kindly request payment of both the on-boarding fee and the first month’s service fee. The on-boarding fee covers the costs involved in setting up and integrating your IT infrastructure with our systems and tools. This includes assessing your current systems, configuring and setting up the necessary components, migrating data, and conducting testing and validation.
By paying the on-boarding fee and the first month’s service fee, you can begin enjoying the benefits of our managed IT services. These benefits include 24/7 monitoring and management of your systems, proactive maintenance and support, and cybersecurity measures to safeguard your valuable information. We firmly believe that our managed IT services are an investment in the long-term success of your business and provide the peace of mind that comes with having a reliable and secure IT infrastructure.
FAQs
For each “endpoint” (a workstation or server) we manage, there are associated software and costs to support that device. This enables us to provide asset management, warranty management and device control.
The per-user cost is allocated to support your users on our award-winning service desk. Many organisations have a different number of devices in relation to the number of users, e.g. desktop, tablet, laptop etc.
The minimum contract term is 3 months, but we also offer 12, 24 and 36 month term options.
We do not charge additionally for call outs, unless the call out is not covered by your plan.
There are no additional charges for workstation setups.
For organisations under 10 users, we do not charge for setup or onboarding.